SMS Ticket

1. Get the customer phone number

1. Manual Ticket - Manually type their phone number
   How To: Check In → SMS Ticket and type their phone number in
2. Pre-register QR Code - The customer shows the QR code from the pre register web page
   How To: Scan the QR code to get the phone number
3. Pre-register List - A list with registered phone numbers that last 30 minutes to select for ticket creation
   How To: Check In → Pre Register
4. Pre-register
   1. The customer shows their QR code that they received after submitting their pre register. The staff need to scan the QR which makes sure you have their phone number
   2. Under check in you can go to Pre register to see all the registration to select the number from there

2. Assign Tag and Create Ticket

Assign a TAG to the ticket and after that you can create which sends them a 4 digit code and a link for their ticket.

Read more at Tags management

3. Attach picture (optional)

After the ticket creation it prompts you to additionally attach a picture of the customer belongings.

1. Identify the customer ticket

1. QR Code - The customer is using the unique public ticket link which the customer can scan to get the ticket
   How To: Scan with the staff app
2. 4 Digit - The customer is using the 4 digit Code from the SMS to redeem
   How To: Check Out → 4-digit code
3. Rescue Lookup - In case of the customer no access to their phone or ticket
   How To: Check Out → Rescue Lookup and select the ticket by the information that is provided (Phone Number)

2. Redeem TAG and resolve ticket

After the identification you will see what TAG you need to pickup and redeem the ticket, the customer will receive a SMS that their belongings has been picked up.