SMS tickets

An SMS ticket sends the customer a short code and a link on their phone. They use that digital ticket to pick up their belongings later. You still attach a physical tag (hanger number) on your side.

1. 1

   Get the customer phone number

   Choose one method:

   • Manual entry — Staff App: Check In → SMS Ticket, type the number
   • Pre-register QR — scan the QR code shown on the customer's phone after they pre-registered
   • Pre-register list — Staff App: Check In → Pre-register, pick the number from the list

   Pre-register expiry

   Pre-registered numbers remain available for 1 hour until used or they expire. If a guest closes the page, staff can still select them from the list.
2. 2

   Assign a tag and create the ticket

   Enter the hanger label (tag). CoatCheck checks that it is not already in use. Create the ticket to send the SMS (4-digit code + ticket link).

   Learn more: Tags & NFC

   

3. 3

   Attach a photo (optional)

   After creation, you can attach a photo of the belongings. This helps with disputes and rescue lookup later.

1. 1

   Identify the ticket

   Use any of these:

   • QR / ticket link — scan the customer's ticket QR from the SMS link
   • 4-digit code — Staff App: Check Out → 4-digit code
   • Rescue lookup — if they lost access to the phone: Check Out → Rescue Lookup, find by phone number
2. 2

   Redeem the tag and resolve

   The app shows which physical tag to retrieve. Confirm checkout; the customer receives an SMS that their belongings were picked up.

   Note

   If you used NFC to assign a tag, the app still shows the text tag (hanger number) for retrieval.

• Confirm the phone number out loud once if you typed it manually
• For US and Canada SMS costs, see billing; other countries have per-message rates in SMS pricing
• Print the staff cheatsheet for the counter