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Coat Check

  • Overview
  • Get started
  • Customize your business
  • Invite your team
  • Staff App
  • Staff cheatsheet
  • SMS tickets
  • App tickets
  • Pre-register
  • Tags & NFC
  • Online payments
  • Billing & pricing
  • SMS pricing by country

Events

  • Introduction
  • Get started
  • Troubleshooting
  • Glossary
  • Integrations
  • Changelog
Contact support
  1. Overview
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Documentation · Updated August 15, 2026

Everything you need to run CoatCheck

Guides for the cloakroom and for event tickets — setup for owners, staff runbooks, and reference for payments and billing.

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Business owners

Set up your venue, invite the team, configure payments and billing.

Start setup

Staff & operators

Check-in, check-out, tags, and a printable cheatsheet for the counter.

Open cheatsheet

Event hosts

Publish a public page, sell paid tickets, and check guests in at the door.

Events intro

Most-used guides

  • Event ticketsSell tickets and run the door
  • SMS check-inCreate tickets by phone number
  • Staff AppTablet interface at the counter
  • Pre-registerGuests enter numbers in line
  • TroubleshootingLost phone, tags, invites…

Browse by topic

Coat Check

Digital cloakroom — tickets, tags, and staff operations

Getting started

Set up your business and learn the basics

Get startedOwner8 min

Onboard your cloakroom in about 15 minutes

Customize your businessOwner3 min

Name, branding, and customer-facing appearance

Invite your teamOwner3 min

Give staff access to create and redeem tickets

Staff AppStaff6 min

Tablet and touchscreen app for the counter

Staff cheatsheetStaff2 min

One-page reference for check-in and check-out

Operations

Day-to-day workflows for staff

SMS ticketsStaff6 min

Create and redeem tickets by phone number

App ticketsStaff5 min

Create and redeem tickets for CoatCheck app users

Pre-register5 min

Let customers enter their number before the counter

Tags & NFCStaff5 min

Hanger labels, duplicate checks, and NFC assignment

Payments & billing

Pricing, online payments, and SMS costs

Online paymentsOwner5 min

Collect ticket fees via Stripe during pre-register

Billing & pricingOwner4 min

How subscriptions, ticket fees, and SMS are billed

SMS pricing by countryOwner2 min

Per-message rates for supported countries

Events

Sell admission tickets and check guests in at the door

Start here

What Events is and how to run your first sale

IntroductionOwner4 min

Admission tickets inside CoatCheck — public pages, checkout, and the door

Get startedOwner7 min

Connect payments, create an event, share the page, and check guests in

Reference

Lookups, troubleshooting, and product updates

Troubleshooting5 min

Common issues and how to resolve them

Glossary3 min

Definitions of tags, codes, rescue lookup, and more

IntegrationsOwner1 min

Planned connections to payment and POS tools

Changelog3 min

What is new and improved in CoatCheck

Still stuck?

Check troubleshooting first, or reach out—we'll help you get the counter running smoothly.

TroubleshootingContact support