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Coat Check

  • Overview
  • Get started
  • Customize your business
  • Invite your team
  • Staff App
  • Staff cheatsheet
  • SMS tickets
  • App tickets
  • Pre-register
  • Tags & NFC
  • Online payments
  • Billing & pricing
  • SMS pricing by country

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Staff2 min read·Updated July 20, 2026

Staff cheatsheet

One-page night-of reference. Print this for the counter or keep it open on a second screen.

Print tip
Use your browser print dialog (⌘P / Ctrl+P). This page is designed to fit a single sheet when margins are modest.

Check in

  1. Get identity
    • Scan pre-register QR, or
    • Pick from pre-register list, or
    • Scan CoatCheck app QR, or
    • Type phone number (SMS ticket)
  2. Assign tag (hanger number / NFC)
  3. Create ticket — guest gets SMS or app ticket
  4. Optional: attach photo of belongings

Check out

  1. Identify ticket
    • Scan ticket QR, or
    • 4-digit code, or
    • Rescue lookup (lost phone)
  2. Pick up the tag shown in the app
  3. Resolve / redeem — guest notified

If stuck

  • Pre-register missing → type number manually (list lasts 1 hour)
  • Tag in use → choose another free tag
  • No phone → rescue lookup + verify identity
  • More help: Troubleshooting

Full guides

  • Staff App
  • SMS tickets
  • App tickets
  • Tags & NFC
  • Pre-register
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