Terms
- Tag
- Physical label on a hanger or storage slot (usually a number). Assigned to a digital ticket so staff know what to retrieve. See Tags & NFC.
- NFC tag
- Optional sticker or chip you can tap to assign a tag faster. Must be registered and linked to a text tag first.
- SMS ticket
- Ticket delivered by text message with a link and short code. See SMS tickets.
- App ticket
- Ticket for a guest who already has the CoatCheck consumer app. Staff scan the guest QR at check-in. See App tickets.
- Pre-register
- Public page where guests enter their phone number (and optionally pay) before the counter. Entries last 1 hour. See Pre-register.
- 4-digit code
- Short code sent with an SMS ticket. Staff can redeem with Check Out → 4-digit code if scanning is not possible.
- Rescue lookup
- Staff tool to find an open ticket when the guest cannot open their phone or ticket (for example by phone number).
- Staff App
- Browser app for tablets and touchscreens at the counter. See Staff App.
- Stripe Connect
- Payment infrastructure CoatCheck uses to onboard your business and deposit guest ticket payments. See Online payments.
- Check in / Check out
- Check in creates a ticket and stores belongings. Check out redeems the ticket and returns items to the guest.