App tickets

When a guest has the CoatCheck app, check-in is faster: scan their personal QR code instead of typing a phone number. They keep the ticket inside the app for checkout.

1. 1

   Scan the customer QR code

   Open the Staff App scanner and scan the QR code from the customer's CoatCheck app.

   

2. 2

   Assign a tag and create the ticket

   Assign a physical tag (hanger number), then create the ticket. The customer receives a 4-digit code and the ticket in their app.

   Details: Tags & NFC

3. 3

   Attach a photo (optional)

   Optionally photograph the belongings after ticket creation for easier identification later.

1. 1

   Identify the ticket

   • QR code — scan the ticket QR from the customer's app (or a shared public ticket link). Staff App: Redeem Ticket
   • Rescue lookup — if they cannot open the app: Check Out → Rescue Lookup, locate by phone or other details on file
2. 2

   Redeem the tag and resolve

   Retrieve the hanger shown in the app, then complete checkout. The customer is notified that pickup is complete.

   Note

   NFC-assigned tags still display as their linked text tag for pickup.