Staff App

Our built-in staff app is dedicated to handle customers with ease, designed for one-handed operation. This guide will help you get started with the essential features and workflows.

Getting Started

1. Download the App

The staff app is available for both iOS and Android devices. You can download it from the respective app stores:

iOS: Download from the Apple App Store
Android: Download from Google Play Store

2. Sign In

Use your staff credentials provided by your business administrator to sign in to the app.

Note: Make sure you have been added as a staff member by your business administrator before attempting to sign in.

Main Features

Check In

Create tickets for customers checking in their belongings. The app supports multiple ticket types:

SMS Ticket - Create tickets using customer phone numbers. Learn more
App Ticket - Create tickets for customers using the customer mobile app. Learn more

Check Out

Redeem tickets and return belongings to customers. Multiple identification methods are supported:

QR Code scanning
4-digit code entry
Rescue lookup by phone number

Tag Management

Efficiently manage and track your physical tags directly from the app. Supports both text-based tags and NFC tags.

Learn more about tag management

Customer Lookup

Quickly search for customer tickets and history using phone numbers or other identifying information. Useful for handling customer inquiries and lost ticket scenarios.

One-Handed Operation

The staff app is optimized for one-handed use, allowing you to efficiently serve customers while managing physical items:

Large, easy-to-tap buttons
Quick access to frequently used features
Streamlined navigation
Camera integration for QR code scanning

Tips and Best Practices

Pro Tip

Keep your app updated to the latest version to access new features and improvements.

Battery Management

For busy shifts, consider having a backup device or portable charger available.

Customer Experience

Always verify the tag number before redeeming to ensure the correct items are returned to the customer.

Need Help?

If you encounter any issues or have questions about using the staff app, please contact your business administrator or reach out to our support team.